Find your problem in the list and try all troubleshooting methods until you find the solution that works for you.
If you want to learn more about why Facebook Disconnects, read this guide.
1. Facebook connection is stuck
A) When connecting to Facebook, if the connection is stuck in an "attempting to connect" state, remove the feed and try again.
B) If A fails, delete the Facebook account again and attempt to connect from a different device/computer
2. Connected to Facebook but no Instagram Feeds appear
A) Make sure you have an Instagram Business Profile connected to a Facebook Business Page that is administered by your Personal Facebook Account. Double-check all the steps in this guide exactly > Connect to Instagram & Facebook
B) Go to Instagram Connections in Covet.pics and click Reconnect under your Facebook feed. Then try to add your Instagram Feed again.
C) Delete your Facebook Account and re-add it
D) If all the above do not work, disconnect and reconnect your Instagram connection on Facebook Business Pages by going to your Page > Settings > Instagram. Once down, go into Covet.pics > Instagram Connections and click Reconnect on your Facebook Account and try again.
3. Using Facebook Business Manager
A) Do not use Facebook Business Manager. You must use a Personal Facebook Account that is an admin on a Facebook Business Page.
4. Images are blank / white / not appearing
A) Click on the image from the All Photos tab and click the link to the Instagram Post. If it says the post no longer exists, then the post was deleted and you will need to manually hide / remove the image from Covet.pics
B) Go to Instagram Connections in the app and click Reconnect on your Facebook account. Go to My Galleries and select your gallery, then click the Sync Images button above the images from the All Photos page. Wait 5 minutes and then refresh the webpage > Refresh Images
C) Go to Configure Channels and delete the Instagram feed. Click Save Changes (if available), and then re-add the feed, and click Save Changes again.
D) Go to Instagram Connections in the apps and remove your Facebook account. Then re-add it. Then repeat Step C.
After any step, Refresh your images
5. None of our older images synced
A) Contact us and we can sync more images - support@spacesquirrel.co
6. New images are not showing up
A) Covet.pics only syncs once a day with Instagram, automatically.
B) Click the Sync Images button above the images on the All Photos page > Refresh Images
C) Go to Instagram Sources and delete the Instagram feed. Click Save Changes (if available), and then re-add the feed, and click Save Changes again. Then Refresh Images.
D) Go to Instagram Connections in the app and click Reconnect on your Facebook account. Then Refresh Images.
E) Go to Instagram Connections in the apps and delete your Facebook account. Then re-add it. Then repeat Step C (refresh and all).
7. Can't reconnect Facebook
A) Open the app, click Instagram Connections, Click the 3 dots icon, and delete your Facebook account. Then re-add it. Make sure you allow all pages and permissions.
B) Go to My Galleries and select your gallery, click Instagram Sources, and delete the Instagram feed. Click Save Changes (if available), and then re-add the feed, and click Save Changes again.
C) Sync Images from the All Photos tab, wait 5 minutes, and refresh the webpage